Margaritaville Island Reserve Riviera Cancun - A Karisma All-Inclusive Experience For All (Adults Only) Puerto Morelos, Puerto Morelos

I had a mixed experience at the hotel. While the staff were friendly and helpful, the overall amenities and dining options left a lot to be desired. The location was decent, but the accommodations were not what I expected based on the descriptions. It was a frustrating stay due to misleading promises on the website.

My experience at this resort was disappointing, particularly with the service and dining options. The rooms were not as clean as I had hoped, and the lack of attention for families was evident. Although some staff members were friendly, the inconsistency in service made it frustrating. The location had its perks, but the overall management needs significant improvement for a resort that advertises family-friendliness.

Our stay at the hotel was filled with highs and lows. The staff was generally friendly, and the room was spacious and clean, but I encountered some significant issues with customer service and communication, which overshadowed the positives. The beach was unfortunately marred by seaweed, which wasn't dealt with, impacting our overall experience.

My experience at this hotel was quite mixed. While the location is beautiful and the beach area is well-maintained, the service and dining aspects left a lot to be desired. The rooms were acceptable, but not up to the standards I anticipated based on previous visits. Overall, it felt like the hotel is cutting corners, which was disappointing.

We had an incredible stay at the resort, celebrating our anniversary and attending a wedding all in one. The service from the staff was outstanding, and we made some wonderful connections. However, our experience at dining didn't meet the high standards we expected, as some issues arose with food quality. Overall, it was a memorable trip, thanks to the friendly staff and beautiful ambiance.